Activesync 4.1 support code: 86000108

[David Irvine]

Just activesync new i-mate smartphone with Outlook (Window XP) and received
message
"Active Sunc encountered a problem on the desktop. Support Code: 86000108"
Can anyone assist or point me in the right direction?

[Matt Ramadanovic]

This error means :

86000108 "ActiveSync encountered a problem on the server." The device
is missing the root digital certificate that is installed on the
server.. This is known to have occured with a Verisign digital
certificate. Install the Verisign digital certificate on the Windows
Mobile 5.0 device. Copy the certificate to the device. Then navigate to
the file and click on it to install the certificate.

-M

[David Irvine]

Thanks Matt. Where might I locate the Verisign digital certificate?

Post by Matt Ramadanovic
86000108 "ActiveSync encountered a problem on the server." The device
is missing the root digital certificate that is installed on the
server.. This is known to have occured with a Verisign digital
certificate. Install the Verisign digital certificate on the Windows
Mobile 5.0 device. Copy the certificate to the device. Then navigate to
the file and click on it to install the certificate.
-M

[Matt Ramadanovic]

You could also just try connecting to your mail server with IE (on a
normal PC) and see if you get prompted. You can look throught the certs
on your browser and see if there is some custom root cert required. In
any case you can use this method to determine which cert your mail
server uses.

Good luck,

-M

[Chris De Herrera]

Hi,
To copy the cert, visit the outlook web access site on your PC with XP.
Then right click on a blank area of the screen. Then select the Properties
option. From there click on the Certificates button. Then click on the
Details button. At the bottom of the dialog box there is a button to Copy
to File. Then follow the wizard and export it in DER format. Then copy the
certificate to the device using a storage card or using ActiveSync. Finally
use File Explorer on the device and click on the certificate to install it.
--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

Post by David Irvine
Thanks Matt. Where might I locate the Verisign digital certificate?

Post by Matt Ramadanovic
86000108 "ActiveSync encountered a problem on the server." The device
is missing the root digital certificate that is installed on the
server.. This is known to have occured with a Verisign digital
certificate. Install the Verisign digital certificate on the Windows
Mobile 5.0 device. Copy the certificate to the device. Then navigate to
the file and click on it to install the certificate.
-M

[Matt Ramadanovic]

Is it your server or somebody elses? If it isn't yours you just need to
contact the admin and get the root cert you need to trust from them in
a format your device can use. You would then copy the cert to your sync
folder and get it on the mobile device and open it with your file
manager.

Things could get complicated if the format isn't correct (you may have
to import it to a PC and export it in base64 or whatever format your
mobile device likes). In any case the procedure is the same.

If it is your server you can purchase a Verisign cert or install a root
CA in your domain and have it issue all the certs you need (I usually
just use the free software on the Windows 2003 Server CD - add remove
windows components).

The idea is to have your own root CA instead of Verisign and have bless
your servers by assigning them certs. You mobile device would then
install the Root CA on your mobile device so it will trust anything the
root CA has blessed.

-M

[David Irvine]

Thanks Matt & Chris. The problem turned out to be interference from the
Motorola (previous phone) software that was on the Outlook Toolbar. Once I
deleted this, everything works perfectly.

Post by Matt Ramadanovic
Is it your server or somebody elses? If it isn't yours you just need to
contact the admin and get the root cert you need to trust from them in
a format your device can use. You would then copy the cert to your sync
folder and get it on the mobile device and open it with your file
manager.
Things could get complicated if the format isn't correct (you may have
to import it to a PC and export it in base64 or whatever format your
mobile device likes). In any case the procedure is the same.
If it is your server you can purchase a Verisign cert or install a root
CA in your domain and have it issue all the certs you need (I usually
just use the free software on the Windows 2003 Server CD - add remove
windows components).
The idea is to have your own root CA instead of Verisign and have bless
your servers by assigning them certs. You mobile device would then
install the Root CA on your mobile device so it will trust anything the
root CA has blessed.
-M

[CubanDaVinci350]

Guys if u still getting the same error try opening outlook on ur pc and click
on help after dat pick the option ''detect and repair'' follow the steps and
ur problem may b fixed it worked 4 me so hope it does da same 4 u guys bye
bye..

Post by David Irvine
Thanks Matt & Chris. The problem turned out to be interference from the
Motorola (previous phone) software that was on the Outlook Toolbar. Once I
deleted this, everything works perfectly.

Post by Matt Ramadanovic
Is it your server or somebody elses? If it isn't yours you just need to
contact the admin and get the root cert you need to trust from them in
a format your device can use. You would then copy the cert to your sync
folder and get it on the mobile device and open it with your file
manager.
Things could get complicated if the format isn't correct (you may have
to import it to a PC and export it in base64 or whatever format your
mobile device likes). In any case the procedure is the same.
If it is your server you can purchase a Verisign cert or install a root
CA in your domain and have it issue all the certs you need (I usually
just use the free software on the Windows 2003 Server CD - add remove
windows components).
The idea is to have your own root CA instead of Verisign and have bless
your servers by assigning them certs. You mobile device would then
install the Root CA on your mobile device so it will trust anything the
root CA has blessed.
-M

[unknown]

Detect and Repair did not work for me. :(

Post by CubanDaVinci350
Guys if u still getting the same error try opening outlook on ur pc and click
on help after dat pick the option ''detect and repair'' follow the steps and
ur problem may b fixed it worked 4 me so hope it does da same 4 u guys bye
bye..

[edward harris]

Post by David Irvine
Just activesync new i-mate smartphone with Outlook (Window XP) and received
message
"Active Sunc encountered a problem on the desktop. Support Code: 86000108"
Can anyone assist or point me in the right direction?

[bsrbennett]

For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.

I tried two things that worked, although the second thing I tried should
probably be your first.

First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.

The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[brad]

Well you sure heloped me out alot - I am syncing at home - no server - but I
was usiung a USB hub - I connected to the device to the mainboard usb
connectors and now all is well

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[Tangoboy98]

Thanks. The second tips works for me.

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[pommeree]

I'm glad I stumbled into this thread becuase I can never remember what the
fix was previously.
It's always "Notes" for me.
I uncheck "Notes" then sync. Recheck "Notes" then sync OK.
Thanks for the reminder!

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[lxjohnson]

This also worked for me by unchecking the "Favorites" folder under "Windows
PC". Also ran Outlook diags which fixed a problem with the application data
which may have been the root issue.

Thanks everyone for your contribution on this thread.
*

Post by pommeree
I'm glad I stumbled into this thread becuase I can never remember what the
fix was previously.
It's always "Notes" for me.
I uncheck "Notes" then sync. Recheck "Notes" then sync OK.
Thanks for the reminder!

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[develynn]

Hey BSRbennett- what you said helped me! I used the front hubs on my PC,
until i read your post. After plugging them into the back, everything is
working just fine. Thank you so much for your post! After hours and hours of
searching, just plugging it into the back was all i needed to do.

Weird thing tho, before i did this i was able to SYNC my tasks, not my
contacts. After doing this however everything is working, even my file
transfer!

THANKS AGAIN!

[square86]

i have 2 pocket pc's- one i sync on a regular basis, the other i sync
occasionally- every once in a while i will get this error. all i did to
resolve it was unplug the one i dont usually use, switch USB ports where i
plug them into and run the sync again. probably not the healthiest thing in
the world for my activesync, but it seems to be working out just fine.

[greenfid28]

I came across this thread trying to solve a similar problem on an HP IPAQ.
None of these solutions helped me but what did was switching off the WIFI
connection on the IPAQ and just connecting over the USB connection.

Post by develynn
Hey BSRbennett- what you said helped me! I used the front hubs on my PC,
until i read your post. After plugging them into the back, everything is
working just fine. Thank you so much for your post! After hours and hours of
searching, just plugging it into the back was all i needed to do.
Weird thing tho, before i did this i was able to SYNC my tasks, not my
contacts. After doing this however everything is working, even my file
transfer!
THANKS AGAIN!

[GregP]

No clue why plugging into the back versus the front made the difference but
it did.

For anyone else trying to sort out the problem, thy that first (easiest if
nothing else).

Greg

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[Andy Booth]

If "about three or four syncs after I got everything working, it happened
again", then this is not a solution.

Try simply unplugging your device, waiting 10 seconds, then plug it back in.
Worked for me and has never happened again.

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[Haydn Tomlinson]

bsrbennett you are a legend! The second thing you mention below worked for
me, when my HTC TyTnII just decided to stop synching after 18 months of
working perfectly. My email and tasks wouldn't synch. After doing as you
suggested they now synch again.
Thanks!

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[chasermty]

The second opion worked great for me, thank you so much!

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

[Minok]

Post by bsrbennett
For anyone who might stumble upon this thread while trying to solve this
problem (like I did), the advice above is not useful. This error is not
caused by a certificate problem.
I tried two things that worked, although the second thing I tried should
probably be your first.
First -- if you're connecting your USB cable through a hub (and the USB
ports on the front of your computer *may be* a hub), try connecting it to the
back instead. This worked for me.

Hm... this seems to fix many USB issues... why did the USB norming group
come out with such a crappy interface spec? Going through a hub should make
NO difference, but as we know it does. You should be able to daisychain your
USB devices.. but as we know, you seldom can.

The problem is for anyone who uses a dock for a laptop and has their PDA
dock plugged in , its going to be plugged into the USB port on the DOCK, and
thus probably through the HUB that is built into the dock.

Plugging my pda dock directly into the latop by USB and not into the USB
port on the laptop dock just is not an option.

For the most part activesync seems to work, but just now it went wonky
spitting out this 86000108 error code. (When will microsoft developers be
required to ALSO include a line of text explaining the code in english as
well? That number means something to the person who generated that code #
reporting, so include a short line form him on what it means for christ sake)

Post by bsrbennett
The first thing I tried, however, also worked temporarily. First, uncheck
all the things on your sync options. The device will still sync some sort of
overhead stuff, but no application data. Then, add each application one by
one (go to options, enable an application to sync, like "tasks", then OK; it
will sync; then select another one, etc. etc.). While this worked for me
after the first time I received the error, about three or four syncs after I
got everything working, it happened again.

Well I unchecked all of the 'items' to sync. Synced.. ok, no problems
there. Then went back and turned on the items I needed syncing (Contacts,
Calendar, Tasks, Notes, Files) and did another sync. That sync wen tclean
without the error... but now my laptop's outlook calendar is polluted with
double appointments... so something is still wonky behind the scenes.

But it got it 'unstuck' from that error.

[mzkdrt]

OtjfX1 <a href="http://jihczsmflcss.com/">jihczsmflcss</a>,
[url=http://hlwqvnwazxxg.com/]hlwqvnwazxxg[/url],
[link=http://bwcthilyghmr.com/]bwcthilyghmr[/link],
http://wctegadoegtx.com/

[Dozzle]

I've tried all the above, none seem to work. I've found I get this error if
I change my email options to download more than the past three days of
emails.

I want to be able to get more than the last three days on my phone. How can
I go about fixing this?

[Miguel Rodrigues]

For some reason, after changing a contact picture i got this error (using
Outlook XP/Exchange Server 2003 with Qtek 9090/WM5)
I got it fixed by means of:
1. access exchange via webmail (i got 1 unread contact. another one, not the
changed contact).
2. view by follow-up flag (to see what was the unread contact).
3. review and mark the unread contact as read
4. send/receive all

After this, the PPC sync worked fine.

[The Wij]

I had the same problem on a
- Qtec S200
- WM5
- Outlook 2003 on
- Exchange 10
- ActiveSync 4.5.

I sync mail and calender over the air (GPRS) and the rest over USB. Did the
certificate copy, did the "no USB hub" thing, did the WM IE to Webmail thing.
No luck.

I finally unchecked the sync of sent mail.

(in Active Sync, right click "E-mail", click "Settings", click "Select
folders" , uncheck "Sent Items", click "Close", click "OK". )

And after syncing the 86000108 message was gone. It proved to be the
culprit, turning it on reproduced the error message. So, I am not syncing my
sent mail, which is pretty annoying. But the error message is gone.

By the way, the sync of the sent items did never work to begin with.

Hope it helps,

Wijnand

Post by Miguel Rodrigues
For some reason, after changing a contact picture i got this error (using
Outlook XP/Exchange Server 2003 with Qtek 9090/WM5)
1. access exchange via webmail (i got 1 unread contact. another one, not the
changed contact).
2. view by follow-up flag (to see what was the unread contact).
3. review and mark the unread contact as read
4. send/receive all
After this, the PPC sync worked fine.

[The Wij]

Later had the problem again after a hard reset. Now the Calendar was the
culprit. The over the air sync (583 appointments) would stop at 100. And
spew out the 86000108.
Only after downloading all appointments over the air, I was able to sync a
selection.
So, in Activesync (this time on the mobile devise) I clicked "Menu",
"Options", "Calendar" and click "Settings". Choose in the dropdown to sync
all appointments. Then I let it sync (hope you do not pay too much per MB).
After that, reset it back to two weeks. Problem solved.

Post by The Wij
I had the same problem on a
- Qtec S200
- WM5
- Outlook 2003 on
- Exchange 10
- ActiveSync 4.5.
I sync mail and calender over the air (GPRS) and the rest over USB. Did the
certificate copy, did the "no USB hub" thing, did the WM IE to Webmail thing.
No luck.
I finally unchecked the sync of sent mail.
(in Active Sync, right click "E-mail", click "Settings", click "Select
folders" , uncheck "Sent Items", click "Close", click "OK". )
And after syncing the 86000108 message was gone. It proved to be the
culprit, turning it on reproduced the error message. So, I am not syncing my
sent mail, which is pretty annoying. But the error message is gone.
By the way, the sync of the sent items did never work to begin with.
Hope it helps,
Wijnand

Post by Miguel Rodrigues
For some reason, after changing a contact picture i got this error (using
Outlook XP/Exchange Server 2003 with Qtek 9090/WM5)
1. access exchange via webmail (i got 1 unread contact. another one, not the
changed contact).
2. view by follow-up flag (to see what was the unread contact).
3. review and mark the unread contact as read
4. send/receive all
After this, the PPC sync worked fine.

[Alan Blandford]

Just to add to the collection of solutions, I did a soft reset on my handheld
which fixed it. (iPaq 114 Classic)
--
Alan Blandford

Post by The Wij
I had the same problem on a
- Qtec S200
- WM5
- Outlook 2003 on
- Exchange 10
- ActiveSync 4.5.
I sync mail and calender over the air (GPRS) and the rest over USB. Did the
certificate copy, did the "no USB hub" thing, did the WM IE to Webmail thing.
No luck.
I finally unchecked the sync of sent mail.
(in Active Sync, right click "E-mail", click "Settings", click "Select
folders" , uncheck "Sent Items", click "Close", click "OK". )
And after syncing the 86000108 message was gone. It proved to be the
culprit, turning it on reproduced the error message. So, I am not syncing my
sent mail, which is pretty annoying. But the error message is gone.
By the way, the sync of the sent items did never work to begin with.
Hope it helps,
Wijnand

Post by Miguel Rodrigues
For some reason, after changing a contact picture i got this error (using
Outlook XP/Exchange Server 2003 with Qtek 9090/WM5)
1. access exchange via webmail (i got 1 unread contact. another one, not the
changed contact).
2. view by follow-up flag (to see what was the unread contact).
3. review and mark the unread contact as read
4. send/receive all
After this, the PPC sync worked fine.

[Nick B]

I have had this problem many times, and the best way what I have found to
cure it is to delete the server source on Active Sync from your PC and then
add it again.

[DJP]

ANOTHER RESONS FOR THIS ERROR CODE:

The low tech answer my IT guys came up with for this error code is there was
apparantly a curupted email, contact or calendar item that was causing the
sycn to fail.

To find this problem we did the following:

1. Does the phone still get internet? -- yes
2. Does the phone start to sych ? -- yes
3. Where does it get hung up? -- on email items.
4. Go to configure server, advanced, uncheck email and then sync.
5. If this works, the problem is with an email (or email attachement).
6. Change the parameters for the email synch, say to the last 1 day (or
less).
7. If it worked, try changing back to a longer period, like three days, you
will have hopefully deleted the troublesome email from the device.

worked for me.

Post by David Irvine
Just activesync new i-mate smartphone with Outlook (Window XP) and received
message
"Active Sunc encountered a problem on the desktop. Support Code: 86000108"
Can anyone assist or point me in the right direction?

[ashtiani]

Trend Micro Antivirus is the culprit. After I disabled T.M. A.V. All was well.

[LTSWEB]

On a Q w/ Exchange 2003, the error was solved for me when I browsed to the
company site using HTTPS:// and selecting "continue" for a self-signed
certificate.

Email started synching immediately.

For those that use OWA, it appears that the error relates to a connection
issue w/ the OWA server due to either an invalid or self-signed certificate.

Post by David Irvine
Just activesync new i-mate smartphone with Outlook (Window XP) and received
message
"Active Sunc encountered a problem on the desktop. Support Code: 86000108"
Can anyone assist or point me in the right direction?

[andrew]

what helped me was going into outlook's other settings tab, going to
advanced, getting into the add-in options and installing pmailext.ecf... from
the \program files\microsoft office\office11\addins folder,

Post by David Irvine
Just activesync new i-mate smartphone with Outlook (Window XP) and received
message
"Active Sunc encountered a problem on the desktop. Support Code: 86000108"
Can anyone assist or point me in the right direction?

[Abhay]

I am facing the same issue but only when I sync contacts. My calender entries
and tasks are synched smoothly but when I try to sync contacts I get support
error code: 86000108.

I have tried installing certificate, do it one by one but nothing seems to
be working fine for me.

[Forrest]

I tried deleting the partnerships on both my phone (MDA Vario III) and
computer (XP) but I don't think that helped.

I started off by only synching files, which works fine. I then added
calendar - also fine. I got the error when trying to sync contacts (I don't
do files & emails).

However, I managed to fix it by running Scanpst to fix my pst file. Someone
helpful from here had some advice:
http://help.wugnet.com/office/find-scanpst-exe-machine-ftopict1019050.html

"The Microsoft Inbox Repair Tool is a single-file executable program, file
named Scanpst.exe. By default, Microsoft Outlook will install the Scanpst.exe
file within your Program Files folder, in
'C:\Program Files\Common Files\System\MSMAPI\1033'.

I then went to this website to find out where my pst file was actually stored.
http://ask-leo.com/where_is_my_outlook_pst_file_located.html

Everything seems to be working fine now.